At Dropbystore, we want our customers to be satisfied with their purchases. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns/Exchanges
Returns or exchanges are only accepted if:
The item received is defective, damaged, or incorrect.
The request is made within [7 days] of receiving the item.
Items must be:
Unused, unworn, and unwashed.
In original packaging with tags (if any).
Sale, clearance, or promotional items are non-refundable and non-exchangeable unless defective.
2. Non-Eligible Items
We do not accept returns/refunds for:
Change of mind or wrong size ordered.
Items damaged due to misuse, negligence, or improper care.
Accessories (e.g., caps, socks) for hygiene reasons.
3. Refunds
Approved refunds will be issued in the form of:
Store credit (preferred), or
Cash refund (only if store credit is not acceptable).
Refund processing may take [5–7 business days] after approval.
Shipping fees are non-refundable, except for cases where Dropbystore is at fault.
4. Exchanges
Exchanges are subject to stock availability.
If the requested item is unavailable, we will provide store credit or refund as per policy.
5. Return Process
To initiate a return or exchange:
Contact us within [7 days] of receiving the item.
Provide order number, item details, and reason for return.
Ship the item back to us at your own cost (unless the error was ours).
Once inspected and approved, we will process your refund or exchange.
6. Contact Us
For return or refund requests, please reach us at:
📧 Email: @dropbystoreee@gmail.com
📱 WhatsApp: +6011-21834995
📍 Location: Lot 11 Jalan Permai 1 Selayang Permai, 68100, Batu Caves, Selangor